RetailTycoon, referred to in this document (“RetailTycoon”).
Our Terms and Conditions have been written in order to protect our clients and ourselves to ensure we can deliver stable, reliable and high quality products and network. Following our policies will assist us in keeping our servers and network free of abuse, which will ensure quality performance for everyone.
By clicking on the “Place Order” button and/or using the services, you acknowledge that you have read the Agreement, and you agree to its terms and conditions and all policies posted on the RetailTycoon site. As referred to in this Agreement, “Site” refers to a World Wide Web site and “RetailTycoon Site” refers to the Site located at the URL https://www.klineitsolutions.com, or any other successor Sites owned or maintained by RetailTycoon.
This Agreement defines the terms and conditions of RetailTycoon services as offered by RetailTycoon and used by you, including the provision of web hosting services on RetailTycoon servers and connectivity to the Internet (the “Services”). RetailTycoon will provide the Services in exchange for payment of fees and full compliance with the terms and conditions of this Agreement.
RetailTycoon reserves the right to monitor its systems electronically and to access and disclose any information as permitted or required by any law, regulation or other governmental request to operate its systems properly, to protect itself or its account holders or for any other reason it in good faith deems necessary. RetailTycoon will fully cooperate with law enforcement authorities in investigating suspected lawbreakers and reserves the right to report to law enforcement any suspected illegal activity it becomes aware of. It is not RetailTycoon intention that its Services or facilities be used in contravention of the Communications Decency Act of 1996 (the “CDA”) or any other applicable law.
You agree to comply with the requirements of the CDA and the Digital Millennium Copyright Act (the “DMCA”) and acknowledge that RetailTycoon is a “service provider” under the DMCA and is therefore immune from liability under the DMCA, including 17 U.S.C. § 512. Consistent with the DMCA, RetailTycoon will accommodate standard technical measures used to identify and protect copyrighted works, and, as further described herein, RetailTycoon has a policy of terminating account holders who are copyright infringer’s. For more information, please visit the Copyright Infringement section of this Agreement.
The content of web sites located on RetailTycoon servers and/or the links to other web sites are not screened, approved, reviewed or endorsed by RetailTycoon. RetailTycoon is acting solely as an Internet web-hosting service provider. The text and other material on such web sites are the opinion of the specific author and are not RetailTycoon statements of advice, opinion or information.
The validity, terms, performance and enforcement of this Agreement shall be governed and construed by its provisions and in accordance with the laws of the State of Georgia (without regard to conflicts of laws principles).
Terms of Service
By submitting the order, Customer hereby agrees to be bound by the service term and billing period selected on the online order form or via applicable promotional codes. This Agreement begins on the date you register for the Services and shall continue in effect for each billing period unless otherwise specified by separate agreement. Termination must be in accordance with the provisions of this Agreement.
Payment Policies and Fees
Full payment is required before any hosting service is rendered, which includes renewals. Over usage fees are calculated and invoiced at the beginning of each cycle for the previous cycles usage.
If paying by credit card, your card will automatically be charged for renewing your subscriptions each billing period. If you do not want your card automatically charged each term, you can change the settings in your control panel dashboard by clicking on the “My Account” Tab.
All payment-due notices will be sent by electronic mail. Prepayment is due each billing period (one month, three month, six month, one year, two years) following the date the account was established. (Billing period for your subscription can be changed within your control panel Dashboard). Billing will continue until you cancel your hosting account.
The Customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies RetailTycoon of cancellation. All monetary transactions are in $US dollars. RetailTycoon reserves the right to change prices at any time. For international customers, if you are sending a check/money order the amount must be drawn in US dollars and any transaction fees applied by the bank(s) will be passed on to the customer.
If your account has an overdue balance 10 days after the due date, our automated billing system will suspend your service until you pay the overdue balance. Access to your control panel dashboard will continue to be available for you to make payments until your account is closed. Please note that it is your responsibility to keep your account current. You can check your account through your control panel dashboard by clicking on the Account/Billing tab.
If your account has an overdue balance 20 days after the due date, the account will be assessed a late fee of one and one-half percent (1 1/2%) per month or the highest rate allowed by applicable law, whichever is lower, with a minimum of a $5.00 fee.
Direct Shared Web hosting accounts and Virtual Private Server (VPS) hosting accounts with RetailTycoon feature a 30-day money back guarantee. If you choose to cancel your account within the first 30 days and notify us by submitting a ticket through our Online Support Desk, we will refund your subscription fees, exclusive of any set up fee, domain name registration fees, and/or over usage fees. Accounts closed after 30 days do not qualify for refund of any pre-paid fees. RetailTycoon will only allow for the refund if cancellation is not the fault of the client, as determined by RetailTycoon. Accounts closed for violating RetailTycoon policies do not qualify for a refund.
Due to the considerable hardware investment cost, Dedicated Server subscriptions and setup fees are non-refundable and do not qualify for the 30 day money back guarantee.
Domain registration fees are non refundable. If the billing package being cancelled included a free domain name, the amount of the refund will be decreased by the normal cost of the domain registration ($15.00/year). The domain name continues to be owned by the customer.
The 30 day money back guarantee does not apply to resold accounts by resellers, or any fees associated with these accounts.
Please allow up to 7 business days for refunds of credit card payments and up to 4 weeks for refunds of check or money order payments.
Return Item Fees
Accounts with returned checks and/or e-checks will be assessed a $25.00 returned item fee. New payment must be made by credit card immediately or account will be in delinquent status.
Credit Card charge backs by the customer will be assessed a $50.00 returned item fee.
Customer will be responsible for payment in full of any taxes and similar fees imposed on the transaction and/or the delivery of services. RetailTycoon shall have the right at any time, to invoice customer any new or increased taxes, fees, assessments, or other charges imposed or required by any governmental agency. Customer will indemnify and hold harmless RetailTycoon from any and all taxes associated with or arising from customer’s use of the services. These include any penalties and interest as well as any costs associated with the collection or withholding thereof.
Reinstatement / non-payment fees
RetailTycoon will retain Client’s data files for (10) days after cancelling services for non-payment. Customer shall be able to reinstate use of the Services within (10) days upon approval and full payment of balances due. A re-installment fee of $25.00 will apply to Shared and VPS hosting Customer will be activated within 24 hours. A $50.00 re-installment fee of $50.00 will apply to Dedicated Servers and customer will be activated within 48 hours.
You agree to use all RetailTycoon services and facilities at your own risk. RetailTycoon specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall RetailTycoon be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. BY ACCEPTING THIS AGREEMENT, YOU AGREE TO WAIVE AND HOLD RETAILTYCOON HARMLESS FROM ANY CLAIMS RELATING TO ANY ACTION TAKEN BY RetailTycoon. CUSTOMER AGREES THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND HOLD RETAILTYCOON HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS, CLAIMS, INCLUDING REASONABLE ATTORNEY’S FEES ASSERTED AGAINST RETAILTYCOON, ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE OR RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR AGREED TO BE PERFORMED OR ANY PRODUCT SOLD BY CUSTOMER, ITS AGENTS, EMPLOYEES OR ASSIGNS. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS RETAILTYCOON AGAINST LIABILITIES ARISING OUT OF:
RetailTycoon shall be the sole judge of what violates this Policy.
Termination and Account Cancellation
To cancel your subscription(s), services and/or account, please submit a ticket through our Online Support Desk 5 days prior to your subscription billing period cycle date.
Over usage fees will be calculated and invoiced at the time of cancellation.
IMPORTANT NOTE: Phone requests will not constitute acceptance of any cancellation. Notification of cancellation must be received at least five business days prior to your next cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the Customers responsibility to secure e-mail confirmation from RetailTycoon that account has been cancelled. If the client has not yet received e-mail confirmation of account cancellation, then the account remains active, and you may continue to be invoiced.
If Customer has a balance due at the time of cancellation, including any over usage fees accrued, this balance must be paid in full. Cancellation does not absolve Customer of any outstanding financial obligations. All RetailTycoon accounts must be paid in full before the cancellation will be considered complete.
Transferring your domain to another provider or non-use of your hosting account does not constitute canceling your account. You must notify RetailTycoon to formally cancel your account to avoid further charges.
RetailTycoon is only responsible to the present owner of the Web hosting space. We verify ownership by credit card number (if paid for by credit card), name, address, email address, username, & password.
lf you give this information to any other party or give access to your e-mail address on your account to another party, you risk having your Web site and any other information on your account changed and/or deleted. We are not responsible for any information on your account should you reveal this information to another party who causes damage to your account and/or Web site.
If you are a Web designer and you are not the person paying for the hosting account we advise you to receive payment for your work before you publish it to our servers. Once the Web site is published to our servers the account owner has retained ownership of that content.
Copyright Infringement Policy
You agree to comply with the requirements of the CDA and the Digital Millennium Copyright Act (the “DMCA”) and acknowledge that RetailTycoon is a “service provider” under the DMCA and is therefore immune from liability under the DMCA, including 17 U.S.C. § 512. Consistent with the DMCA, RetailTycoon will accommodate standard technical measures used to identify and protect copyrighted works, and, as further described herein, RetailTycoon has a policy of terminating account holders who are copyright infringers.
Reporting Alleged Copyright Infringement
If you believe your copyrighted work is being infringed on a RetailTycoon server, please notify us as follows:
E-Mail: [email protected]
In notifying us of the alleged copyright infringement, please be sure to include the following information:
Failure to include all of the above-listed information may result in a delay of the processing of your complaint.
For more information on copyright infringement and the DMCA:
Acceptable Use Policy
Shared Web Hosting Server Email Policy:
Mail Lists: We have a strict policy regarding UCE/Spam on our network, but we do allow use of mailing lists within the constraints of our spam policy. However, sending thousands of e-mails off of a given server can impact the performance of the server. Therefore we limit the amount of e-mail allowed on our Shared Web Hosting Servers to no more than 1000 e-mails per day and 30 emails in 10 seconds per e-mail account.
SPAM / UCE (Unsolicited Commercial E-mail)
RetailTycoon is committed to a zero-tolerance, anti-Spamming policy on our network. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the RetailTycoon network, by customers or any other users of the RetailTycoon network (including reseller’s and customer’s customer); AND/OR over ANY network— if the message sent advertises or mentions a site hosted on the RetailTycoon server. This also includes:
We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Accounts canceled due to spam will be billed a “clean up” fee of $500.
If you have any complaints or comments regarding Spam on our network, please use our contact form to submit your complaint to our abuse department.
All services provided by RetailTycoon may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law, or in violation of the laws of any country, is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, material that advocates or calls for the commission of crimes or civil harms to any person, group of people, corporation, country, or any entity, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless RetailTycoon from any claims resulting from the use of the service which damages the subscriber or any other party.
Also prohibited on all RetailTycoon servers are sites that promote any illegal activity or present content that may be damaging to RetailTycoon servers or any other server on the Internet. Links to such materials are also prohibited.
Examples of unacceptable content or links:
RetailTycoon will be the sole arbiter as to what constitutes a violation of this provision.
Pornography and Adult Content is prohibited on all RetailTycoon Shared Web Hosting servers. This includes sites that may infer sexual content, or links to adult content elsewhere. RetailTycoon will be the sole arbiter in determining violations of this provision and includes but is not limited to the following:
CGI Scripts Policy
Unfortunately, many good things are turned on us to be used for nefarious activities. Commonly used scripts are frequently exploited to allow unauthorized access to the systems they are running on. Others just require more resources than is allocated on a shared server environment.
Consequently, in order to keep RetailTycoon network and servers safe, we may need to take actions that inconvenience our good customers. Any time we find scripts or other commonly used tools that can become easily compromised or impact other users by using too many server resources, we may need to disable scripts or other tools installed and used by our customers.
Although our Dedicated Servers and VPS Servers are managed, we do not monitor or restrict the programs and scripts you run on your servers unless they place our network at risk. We do recommend that you keep your scripts current to reduce the risk of exploitation.
Whenever possible, we will notify our customers in advance.
Please contact our technical support team if you have questions regarding for 3rd party scripts.
Excessive Resource Usage Policy:
System resource abuse is defined as any site whose traffic, programs and/or processes are using excessive amounts of system resources, such as cpu usage and memory, for example. Excessive amounts is defined as any amount that results in substantial degradation of server performance. RetailTycoon is the sole determinant of what constitutes degraded server performance.
Examples of banned software, processes and programs include, but are not limited to:
We allow customers to set up cron jobs to perform routine functions automatically. Due to the impact on the server, running some automated processes can take up considerable server resources and in those cases, our technicians may disable the cron job.
We do not set limits on the disk space and bandwidth (data transfer) that we provide in plans that are marked “Unlimited”. We want you to have the resources available to you to build a great online presence and we do not want your hosting account to run into limits that may occur during the normal operation of a personal or small business website.
Even though we want you to succeed, we need to ensure that we’re providing all of our customers with optimum service. As such we do require all of our customers to be fully compliant with our Excessive Resource User Policy/Terms of Service and utilize disk space and bandwidth related to normal operation of a personal or small business web site.
If a customer’s hosting account is found to have violated the client content, excessive resource usage policy and/or is storing files for archiving purposes, the contents may be removed, and while we make best effort to contact customers before hand, removal can occur without notice.
RetailTycoon allows for very generous traffic, and most sites never exceed 4 GB per month, unless they offer shareware, sound, video, image and multimedia archives, are mirror sites or any site whose primary purpose is file distribution. RetailTycoon customers are discouraged from storing any files that cause excessive traffic on RetailTycoon shared web hosting servers. Please contact RetailTycoon Technical Support team for more information. Again, most of the sites do not fall into this category and never reach our traffic limits. For customers with this type of traffic, you may want to consider a VPS or Dedicated Server plan which provides more resources and less expensive over bandwidth fees.
We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.
Any deliberate attempt to cause damage to RetailTycoon or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.
We will not host Web sites which contain adult material on our shared web hosting servers.
In the event you exceed the transfer limit allowed on your hosting plan, you will be charged over usage fees. We do not cap your data transfer at your hosting account limit. You can monitor your monthly transfer through your control panel Dashboard.
RetailTycoon allows generous disk quota’s for storing your files, graphics, pictures, etc. We do have some limits on our disk space that impact server performance:
For our Shared Web Hosting Servers and Virtual Private Servers (VPS) backups are made daily off server. A daily, weekly and monthly archive is kept for server restoration purposes. We do offer recovery service of files and directories for a per incident fee. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. It is the client’s responsibility to maintain local copies of their Web content and information. There are backup tools provided in the customers control panels to assist them with backing up their data.
On our Managed Dedicated Servers, we do not backup the data by default. There are fee based Backup options available and there are tools available in your control panel for backing up your data. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups.
We consider our resellers our partners and as such we attempt to establish a friendly but professional relationship. Whenever we have questions or issues regarding your resold accounts, we will work directly with Resellers to resolve the issues. It is also important for Resellers to understand that our policies are written to protect all of our customers and provide them with high quality products and services. All Resellers agree to the following terms when they sign up or continue to use our services: